Changing the Email of an Existing Contact with a Linked User Account
The following procedure is required if you want to change an Email address for a contact that has a user account linked to their contact record in KommerceServer.
- Sign into KommerceServer as an administrator. Your KommerceServer Home page appears as shown in the example below.
- Select the Contact option in the Quick Finder drop-down menu and enter a contact name in the search field.
- Press the Enter key on your key board or click the search button to initiate your search. The Contact Listing page for the contact you searched for appears as shown in the example below.
- Click the link for the contact name to open the Contact Information page. The Contact Information page appears as shown in the example below.
- The Web Access field indicates whether or not this contact has access to the website.
A value of True indicates one of two things:
- There is a user account that is active and linked to this contact’s email address.
- Your own user account lacks the authority to see other user accounts. The Web Access button will not show in the tool bar, either. If this is the case, you will not be able to change the email address and must login with the proper credentials.
A value of False indicates one of two things:
- A user account does not exist for this contact.
- A user account exists for this contact but has been deactivated.
If you attempt to change the Email address on the contact and receive the error message below, then you know there is a user account associated with this contact.
Continue with this process if a user account exists and is linked to the contact’s Email address.
- Click the Web Access button. If you have already tried changing the Email address, you will need to revert it to the original Email address at this point. The User Definition page appears as shown in the example below.
- Click the Delete button to remove this user account. The user account will be deleted and you will be returned to the Contact Information page.
- Change the Email address and click the Web Access button again. This will save the contact with the new Email address and then create a linked user account.
- Assign the user roles for the contact, check the Web Access checkbox, and make any other changes you would like for the contact.
- Click the Save button. The website will send a Welcome Email to the new Email address and that new user will be required to follow the instructions in the Email to setup their password.
If the user does not receive the Email, you can navigate to the User Definition page for the contact again and select one of the following buttons:
- Email Temporary Password – Click this button to send the Email again to the user along with a temporary password.
- Set Temporary Password – Click this button to assign a temporary password to the user. You will have to notify the user of the temporary password and they will be required to change the password the next time they log in.
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